Success Stories
We teach organizations how to see their challenges as opportunities
Success Story 1
Lead time reduction: Houston, Texas, Oil and Gas Service Company
The Problem
A leading Oil and Gas service company was experiencing significant delays in their lead time, a reduction of their on time delivery and customer satisfaction. These challenges lead to significantly reduced revenues. In order to achieve their yearly targets and to maintain a high level of customer satisfaction the team took action and launched a series of improvement projects to address these issues.
Process Details
The team followed a lean approach and began to uncover where delays and bottlenecks were originating from. The team found the bottleneck process was both physical and digital in nature. The team leveraged process analysis and technology to find a solution to deliver significant results within a 9 month time period.
Tools Used
Results
- Reduced lead time of front end process from 5.8 days to 16 hours
- Improved On Time Delivery from 70% to 87%
- Improved average monthly revenue by 40%